West Seattle Blog… | Subject: West Seattle Food Bank is hiring a Helpline Program Manager

Job Overview and Job Description:

The Program Manager will provide direct service, in addition to providing oversight and management of WSFB’s helpline services, including our clothesline, helpline, community connector and mishap prevention services. evictions. This position will report directly to the Executive Director, provide direct supervision to the Customer Services Coordinator and volunteers working on the Helpline, and work closely with the Volunteer Coordinator to manage our clothesline services. Helpline services include financial assistance for rent, utilities, and moving deposits; provide and manage resource and referral information; distribution of bus tickets; and our free clothing bank, the clothesline. This position is essential to serve individuals and families in our community who are at risk of homelessness, hunger and other adverse consequences related to poverty.

Main responsibilities:

Review client requests, arrange client meetings and work with debtors to complete financial assistance.
Manage the Client Services Coordinator to ensure efficient services for our Community Connections services.
Verify all recipient and tenant information for financial assistance and process payments.
Coordinate with Clothesline staff and volunteers to ensure the highest quality experience for customers and volunteers.
Manage and maintain the Helpline database (Apricot).
Provide training for volunteers and supervision of helplines.
Collaborate with other agencies to ensure coordinated services.
Provide administrative and logistical support as needed.
Other assigned tasks.

Preferred Skills/Qualifications:

Degree in social work or a related field, with a minimum of 2 years of experience in a related field. Additional work experience can replace university education.
Experience working with low-income, underserved and marginalized groups and ability to provide trauma-informed services.
Ability to handle conflict diplomatically.
Experience supervising staff and volunteers.
Excellent verbal and written communication skills.
Fluency in English with proficiency in a 2nd preferred language.
High levels of organization and attention to detail.
Knowledge of relevant issues, including housing security, social services and addressing injustices in underserved communities.
Proficiency in Microsoft Office/Google Suite and ability to learn new computer programs and systems.
Ability to work independently and collaborate with a team.
Ability to take direction, manage projects independently and work to deadlines with precision to produce clear and organized reports and documents.
Passion for the West Seattle Food Bank’s mission to end hunger and homelessness.
Passion for mission and commitment to housing; hunger; and issues of social, racial and economic justice.
Salary and benefits:

Full-time exemption, some weekends and evenings required.
Salary $58,000 – $62,000 DOE.
Medical/dental; 401K package; paid leave, vacation days and personal leave
Some remote work is possible, but this position requires staff to be on duty at least 2 days per week.
Employment approval of the selected candidate will be subject to a background check and proof of full vaccination for COVID-19.

Equal Opportunity, Employment, Equity and Inclusion

The West Seattle Food Bank is committed to providing an inclusive environment of mutual respect where equal employment opportunities are available to all applicants regardless of race, color, religion, gender, sexual orientation, identity of gender, national origin, age, disability, genetic information, marital status, political affiliation, or covered veteran status, in accordance with all applicable federal, state, and local laws.


Submit a resume and cover letter via email with the subject line “Program Manager”. Review of nominations will be on a rolling basis.

For questions and to submit an application, email fran@westseattlefoodbank.org.

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